Add some general information about your delivery and shipping policies.
Under normal circumstances, after the order is confirmed and the payment is successful, we will arrange delivery within 1-2 working days, and then deliver it via the courier company.
The following is the delivery flow chart for domestic orders:
2. Analyze orders
If the goods ordered exceed the regulations or requirements of the shipping destination, including but not limited to quantity, weight or order total, we will automatically split the order into smaller packages or send them on different days to comply with relevant regulations. The tracking number of your package will be notified to you via email
The following is a flow chart for split orders:
3. Website security system
Please note that no system can be completely immune from intrusion, nor can any information provided on the Internet be completely secure. Therefore, the Company cannot guarantee the security of the information you transmit to the Company or receive from the Company over the Internet, but we will make every effort to protect the security of the information you provide.
4. Order shipping notification and order tracking
Our company will send a shipping notification email and SMS message to the email address and mobile phone number of the order that has been successfully confirmed for payment, detailing the delivery content, order tracking number and postal company's web link for your convenience. Track the progress of your order shipping online. If you cannot find the "Shipment Notification" email, please check the spam folder in your email or contact our company.
5. Shipping time
After receiving your order, our company will process the shipment as soon as possible to ensure that you receive the purchased products as soon as possible. However, delivery time may be affected by factors such as import laws, delivery methods, shipping arrangements, weather, emergencies, local holidays or festivals in individual regions. All listed delivery times are estimated delivery times, and we are not responsible for any damage or loss caused by delivery delays due to customs policies or tariffs. The company's office hours are Monday to Friday, 9 am to 1 pm and 2 pm to 6 pm, Hong Kong time, except Hong Kong public holidays. Orders placed from Monday to Friday will be processed and shipped within three working days; orders placed on Saturdays, Sundays and public holidays will be processed and shipped on the following working days. In order to protect the safety and interests of customers shopping on this website, first-time shopping orders require repeated verification of credit card information with the bank before shipment. Therefore, the delivery time of your order may be longer than that of normal orders. During this period, you can log in to "My Account" to check the order processing status.
6. Undeliverable order issues
6.1 All items once ordered are non-returnable, exchangeable or refundable. In case of any dispute, our company reserves the right of final decision. If the order cannot be delivered due to factors such as wrong delivery address, wrong postal code, no one to receive it after multiple deliveries, exceeding the personal annual transaction amount, etc., the goods cannot be cleared for customs and/or the recipient refuses to accept the package, etc. , 20% of the total order amount will be deducted as a handling fee when refunding. We can re-ship the returned package, but you will need to pay the re-shipping fee again.
6.2 All packages returned to the Hong Kong warehouse due to problems must be re-sent within 90 days. Our company will notify the customer using the contact information provided by the customer (including phone number or email). The customer is responsible for contacting us for further processing, otherwise All items will be considered scrap and will be handled by our company without any objection from the customer or purchaser.
6.3 In accordance with customs policies, the orderer's identity information needs to be authenticated by real-name authentication. Some packages may need to provide ID or passport photos for customs clearance. If the customer or purchaser fails to provide the relevant ID card or passport for authentication, If the package cannot be delivered due to the photos, the order will not be returned or refunded.
7. Shipping and customs duties in mainland China
7.1 According to the "Notice on Tax Policies for Cross-border E-commerce Retail Imports", starting from April 8, 2016, the identity information of the purchaser (orderer) of cross-border e-commerce retail imported goods needs to undergo real-name authentication. Therefore, the recipient The name must be the same as the Chinese name shown on the ID card or passport.
7.2 There is an upper limit on the purchase amount of cross-border e-commerce retail imported goods for personal use. The single transaction amount cannot exceed RMB 5,000, and the annual transaction amount for individuals cannot exceed RMB 26,000. When your single purchase amount exceeds RMB 5,000, this website will prompt you to remind you; and when you confirm your order, it means that you have understood your personal annual transaction limit. All orders exceeding the transaction limit of cross-border e-commerce retail imported goods for personal use may result in delays in customs clearance. The company is not responsible for any damage or loss caused by delivery delays due to customs policies or tariffs. responsibility.
